Welcome to the FAQs section of Elite Software Solution INC, your trusted online retailer of SSL certificates and digital security solutions. Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, please contact us at support@esoftwaresolution.net or call us at +1 989 303-3920.


General Questions

1. What is an SSL certificate?

An SSL (Secure Sockets Layer) certificate is a digital certificate that encrypts data transmitted between a user’s browser and a website’s server. It ensures secure communication, protects sensitive information, and builds trust with your visitors.

2. Why do I need an SSL certificate?

An SSL certificate is essential for:

  • Encrypting sensitive data (e.g., credit card information, login credentials).

  • Building trust with your customers by displaying a padlock icon in the browser.

  • Improving your website’s search engine ranking (SEO).

  • Meeting compliance requirements for online transactions.

3. What types of SSL certificates do you offer?

We offer a variety of SSL certificates to meet different needs, including:

  • Domain Validated (DV) SSL Certificates

  • Organization Validated (OV) SSL Certificates

  • Extended Validation (EV) SSL Certificates

  • Wildcard SSL Certificates

  • Multi-Domain SSL Certificates


Ordering and Payment

4. How do I purchase an SSL certificate?

To purchase an SSL certificate:

  1. Visit our website at https://esoftwaresolution.net.

  2. Browse our SSL certificate options and select the one that meets your needs.

  3. Add the product to your cart and proceed to checkout.

  4. Provide the required information and complete your payment.

5. What payment methods do you accept?

We accept major credit cards and other electronic payment methods.

6. Can I get a refund for my SSL certificate?

Due to the digital nature of SSL certificates, refunds are generally not provided once the certificate has been issued. However, refunds may be considered if the certificate has not been issued or activated. For more details, please refer to our Refund & Returns Policy.


Installation and Support

7. How do I install my SSL certificate?

After your SSL certificate is issued, you will receive installation instructions via email. If you need assistance, our support team is available to help.

8. What if I need help with installation or troubleshooting?

Our customer support team is here to help! Contact us at support@esoftwaresolution.net or call us at +1 989 303-3920 for assistance.


Validation and Issuance

9. How long does it take to issue an SSL certificate?

The issuance time depends on the type of SSL certificate:

  • DV SSL Certificates: Typically issued within minutes to a few hours.

  • OV SSL Certificates: Usually issued within 1-3 business days.

  • EV SSL Certificates: May take 1-5 business days due to extended validation requirements.

10. What information is required for validation?

The information required depends on the type of SSL certificate:

  • DV SSL Certificates: Domain ownership verification.

  • OV SSL Certificates: Domain ownership and organization details.

  • EV SSL Certificates: Domain ownership, organization details, and additional legal verification.


Technical Questions

11. Can I use one SSL certificate for multiple domains?

Yes, our Multi-Domain SSL Certificates allow you to secure multiple domains with a single certificate.

12. What is a Wildcard SSL certificate?

A Wildcard SSL certificate secures a domain and all its subdomains. For example, a Wildcard certificate for *.example.com will cover blog.example.comshop.example.com, etc.

13. How do I renew my SSL certificate?

You will receive a renewal reminder before your SSL certificate expires. To renew, simply follow the instructions provided in the email or log in to your account on our website.


Policies and Security

14. What is your privacy policy?

We are committed to protecting your privacy. For details, please review our Privacy Policy.

15. How do you ensure the security of my information?

We use industry-standard security measures, including encryption and secure payment processing, to protect your information.


Contact Us

If you have additional questions or need further assistance, please don’t hesitate to contact us:


Thank you for choosing Elite Software Solution INC for your digital security needs. We’re here to help you secure your online presence with confidence!

Select your currency
USD United States (US) dollar
Top